Ready to volunteer with us but have a few more questions?

There are some things you should know before becoming a Heartland Animal Shelter volunteer. We’ve compiled a list of common questions below, but should you have further questions please shoot us an email!

You have to be 16 years old to volunteer at the shelter.

The minimum age requirement is dictated by Heartland’s insurance policy, which does not cover volunteers under 16 years old. We often get emails from younger community members looking to volunteer who have tons of dog/cat experience, but this policy is not flexible. It is nothing personal! If you are under 16, please look at our other ways to help.

First, you must attend a new volunteer orientation.  If you are under 18 you will need to bring a parent or guardian.

Orientations are held at Heartland, around back in our training hall, on the last Saturday of every month (with exceptions for holidays- please check the upcoming orientations schedule to be sure!) at 4:15pm. The orientation lasts approximately 45 minutes.

Following orientation, prospective dog volunteers must complete 4 one-hour sessions with a mentor, which you can schedule at your convenience using our Volgistics system. Prospective cat volunteers must complete one hands-on mentoring session before becoming a full volunteer. All of this is covered in the orientation.

We ask volunteers to commit to 8 hours a month, usually done in weekly 2 hour shifts. However, we have many volunteers who come much more than that!

Yes! Please contact us and we will try to accommodate your group!


When you adopt from a no-kill shelter, you save two lives. The animal you adopt and the one that replaces him.